Frequently Asked Questions
Below are our frequently asked questions, but if you don't find an answer to your question below, give us a call at (866) 346-2826.
Q: Do you sell to the public?
A: We only sell wholesale to customers with a resale tax certificate and business license.
Q: What's the story with Nordlie?
A: Nordlie Inc., a strong brand in the floral wholesale industry, is owned by Kennicott Brothers Company. Our Dayton, Cleveland, Detroit and Tampa locations still retain the Nordlie name. But we are all one company (on paper.)
Q: Do you charge sales taxes?
A: There is no sales tax with a valid and applicable resale tax certificate.
Q: Do I need to register for your site?
A: No, unless you would like to shop for supplies online. If you are a current customer, and would like to register for a login and password, click here.
A: We want to ensure your glassware arrives in one piece. Such orders are subject to additional shipping charges because of necessary packing and handling to prevent breakage if drop-shipped to your store by UPS or FEDEX.
Q: How do I receive email promotions?
A: To subscribe to our email promotions either contact your location, sales professional, or click here to submit your request.
Q: I’d like to place an order. Where do I start?
A: You may place an order by phone, fax, email or shop online (supplies and Dutch-auction direct floral product only). If you are located near one of our 16 stores, you are always welcome to shop in person. Before you shop, though, please be sure you have your resale tax certificate and business license so we can create an account for you.
Q: Do I need to pre-order my purchases?
A: We do fill same-day and same-week orders, but advance ordering guarantees you will receive exactly the items you need – when you need them. If rare varieties are important, we suggest a two-week lead time.
Q: Oops. I need to change (or cancel) my order.
A: We can’t cancel or alter your order if product is already on its way to you. But in most cases you can change/edit/cancel your order up until the day it ships.
Q: Will Kennicott set up a standing order for me?
A: Absolutely. Standing orders are a great way to ensure you get the product you need every week, at the best possible price. Contact your salesperson for more information.
Q: Is freight included?
A: All freight costs associated with bringing product in to our locations is included in the price of the flower/supply item. Charges associated with delivery (or re-shipping) are extra, and will be added to the total. Of course, you can always avoid paying for delivery by picking up at your local location.
Q: How does Kennicott ship product?
A: We bring flowers in to our locations using refrigerated truck or airline, direct from the farms that grow them. We always strive to attain the lowest shipping price without sacrificing the "cold chain." Kennicott always keeps our flowers refrigerated on site, right up until the moment they are picked up or delivered.
Q: Can you ship to a different address than my billing address?
A: Yes, in most cases.
Q: What is your credit/return policy?
A: Return or credit requests must be made within 24 hours of receipt of product. Please be descriptive about the problem or damage, and kindly provide photographic support, if possible.
Q: Do I have to pay for my flowers before I receive them?
A: Yes. Most Kennicott customers pay COD or with a credit card. We will provide Net 30 status to any customer upon approval of their complete credit application.
Q: When do you charge my credit card?
A: Your credit card will be charged the day your order is ready to ship.
Q: Can I request a custom selection of flowers to be packed in one box?
A: Yes. Our team will maximize efficiency when packing your order. If you’ve ordered a mixed quantity of flowers they will be packed in as few boxes as makes sense. Or, if you have specific packing instructions, we will happily accommodate.
Q: Do you sell floral supplies?
Q: What is “Holland Order Xpress®?”
A: It’s an online ordering website that plugs you directly into the Dutch flower auction. Your Kennicott Salesperson can set you up with a login and password, enabling you to browse the freshest Dutch flowers – shipped directly to you from the farm (through us). Click here for a short demo.