Q: How can I learn more about the new Kennicott.com?
A: Our improved website is blooming with new features to help your business grow, all starting with the one-time creation of your Online Account. This account allows you to access your Account Portal for easy payments and order look-up, shop a curated supplies assortment based on the live inventory and pricing of your Kennicott location, and automatically sign in to shop fresh flowers on Kennicott Direct.
Learn more about how to set up your Online Account and all the great benefits by watching the video below!
Q: Can I buy from multiple Kennicott locations online?
A: No, not currently. When logged in to kennicott.com, you will be shopping the supplies inventory of the Kennicott location you regularly purchase from. When shopping for fresh products from Kennicott Direct or Holex you are viewing products that are available to ship to your Kennicott location.
Supplies
Q: Are online supply items and pricing the same as in-store?
A: Yes, when shopping online, you are viewing a curated assortment of best-selling and hard-to-find supplies items with up-to-date inventory and pricing based on your preferred Kennicott location.
Q: What are Special Order supply items?
A: Special Order supply items are carefully chosen from our top vendors, like Accent Decor, Syndicate, and Smithers-Oasis, to be purchased exclusively online. These items will ship directly from the vendor to your Kennicott location. Your salesperson will notify you once delivered. You can then choose to either have the order delivered with your next route delivery or pick up in-store. Special Order items typically take up to 2-3 weeks for delivery. The expected delivery window is noted on each product’s page.
Q: What are Back Soon supply items?
A: Back Soon supply items are products that are currently out of stock at your Kennicott location, but awaiting replenishment. These items typically take 2-4 weeks to re-stock.
Q: What are Closeout supply items?
A: Closeout supply items are products that are last-chance and will not be re-stocked once sold out.
Q: What are your ribbon conversions?
A: Please reference the chart below for ribbon conversions:
Fresh
Q: What is Kennicott Direct and how do I create an account?
A: Kennicott Direct is a website that allows you to shop thousands of fresh flowers from the live inventory of trusted Kennicott partner farms and save with box lot pricing. Kennicott Direct orders have quick turnaround times and will ship directly to your Kennicott location from Miami or California within days of your order being placed. Automatically sign in to Kennicott Direct by creating an Online Account on our website. If you already have an Online Account, visit the Flowers page and select the Shop Now button under Kennicott Direct to start shopping. Please contact support@kennicott.com with any questions regarding your Kennicott Direct account.
Q: What is Holex? and how do I create an account?
A: Holex is a website offering Kennicott customers direct access to high quality Dutch Flowers. Shop by-the-bunch, create custom mixed boxes, and browse unique novelty products. Holex orders will ship directly to your Kennicott location.
Q: How do I create an Holex account?
A: To create your Holex account please contact support@kennicott.com. You will be provided with your credentials to log in within 48 hours of the request. Please note: This is the only one of our 3 websites where you need separate login information. But you can still easily access the site through our Flowers page.
A: To create your Holex account please contact support@kennicott.com. You will be provided with your credentials to log in within 48 hours of the request. Please note: This is the only one of our 3 websites where you need separate login information. But you can still easily access the site through our Flowers page.
Q: How do I access the Holex website?
A: You can access Holex here. Please note that this is a new URL for Holex, so we strongly recommend saving this link to ensure you can access it next time you shop. You can always access the Holex site from the Flowers page of our site.
Q: How is shopping for flowers through Holex different from Kennicott’s other sites?
A: In March 2022, Kennicott launched the new and improved Holex website. The most exciting upgrade is the enhanced shopping cart functionality. All orders will now only ship once you click the green “Place Order” button at the bottom right of the Checkout Page of each Unconfirmed Cart. If you do not click “Place Order”, your order will be deleted after the timer on each product line expires. Be sure that your order is correct, because once you click the “Place Order” button, it cannot be edited. As a reminder, unlike our other sites, you’ll need to use your specific Holex username and password.