Q: How does Kennicott's shipping process ensure products stay fresh?
A: We bring in flowers directly from our vendor farms to our locations via refrigerated trucks or airplanes. We always strive to attain the lowest shipping price without sacrificing the "cold chain." And, we keep our flowers refrigerated at our locations, right up until the moment they are picked up or delivered.
Q: Are freight costs included?
A: All freight costs associated with bringing products into our locations are included in the price of the flower or supply item. Charges associated with delivery (or re-shipping from our location to your business) and energy surcharge are extra and will be added to your order total. You are welcome to pickup your order at your Kennicott location.
Q: What are your delivery & shipping options?
A: All Kennicott locations offer in-store pick-up and delivery options. To receive more information about specific delivery routes, please contact your salesperson.
When checking out on kennicott.com for supplies, you may select from 3 options:
- With Fresh Order (Total combined order minimum of $250): Your supply order will be delivered to you combined with any other pending orders you have, including fresh. Your combined order will be delivered at prevailing rates.
- Next Available Delivery (Total online order minimum of $250): If your online order meets this required minimum, it will be delivered on the next delivery route.
- Will Call (No minimum required): You can pick up your supply order next business day. Special order supply items and fresh orders purchased through our Kennicott Direct and Holex sites can be picked up once they arrive at your branch. Your salesperson will notify you when these items are ready for pick up.