Q: How do I receive Kennicott customer terms?
A: You must be an active customer for 6 months before applying for Kennicott terms and meet our sales threshold. To inquire about terms, please contact the administrator at your preferred location to receive a Credit Application. Applications may take up to 7 days for processing and approval.
Once approved, you can use your company terms to shop in-store at your preferred location or online at kennicott.com, Kennicott Direct, and Holex.
Q: How do I access past invoices?
A: You can access past invoices anytime online or request them from your salesperson. To view invoices online, go to your Account Portal and select Invoice History. Your Online Account holds the rolling past 2 years of invoices.
Q: How long will it take for payments I make on Open Invoices online to be posted on my account?
A: Payments made on open invoices online will be posted within 1 business hours.
Q: When do you charge my credit card?
A: In-store purchases will be immediately charged to your credit card. If buying flowers or supplies online, your credit card will be charged the day your order is ready to ship. There will be a temporary hold on your card at the time of purchase, but the charge will not be finalized until your order is ready for pick up/delivery.
Q: Do I have to pay for my purchases before I receive them?
A: Yes. Most customers pay COD (Cash on Delivery) or with a credit card. Otherwise, please see the 'Kennicott terms' question above for more information on Kennicott payment terms.
Q: What is your credit/return policy?
A: Return or credit requests must be made within 24 hours of receipt of the product. To make a request, contact your salesperson or Kennicott location manager. Please be descriptive in your reason for the return. If you receive a damaged product, if possible, please provide photographic support.
You may be charged a re-stocking fee for any returned supply items.